Last Updated: Our Privacy Collection Notice was last updated on 13 July 2026.
This notice explains how [venue legal name] [ABN [xxx xxx xxx]] (we, us, our) collects, uses, discloses and stores your personal information when we carry out identity and anti-money laundering and counter-terrorism financing (AML/CTF) checks. Some of these checks are carried out using our compliance software provider, ComplyIQ.
We are bound by [the Privacy Act 1988 (Cth) and the Australian Privacy Principles / the [State] privacy law that applies to us], and, for identity verification, by the Identity Verification Services Act 2023 (Cth).
If you require this notice in another format, or need assistance due to any special circumstances, please contact us using the details below.
We are required to verify your identity and to monitor certain transactions under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 before we can provide certain services, including gaming payouts above the applicable thresholds.
Depending on the interaction, we may collect your name, date of birth, residential address, contact details, identity document details, and records of your transactions and payouts.
With your consent, the details you provide are checked against the records of the government agency that issued your identity document, using a government document verification service. This returns only a match or no-match result and does not return a copy of your document. [We store / We do not store] a copy of your identity document after the check.
We screen your details against sanctions and politically exposed person datasets. This screening is carried out within ComplyIQ's secure environment in Australia. Your information is not sent to the dataset provider for this purpose.
We do not disclose your personal information to recipients outside Australia. All information is stored and processed in Australia.
You do not have to verify your identity this way. You can instead [insert alternative, for example verify your identity in person at the venue]. However, if we cannot verify your identity or complete the required checks, we may be unable to provide the service you have requested.
We retain these records for seven years, as required by the Anti-Money Laundering and Counter-Terrorism Financing Act 2006.
You can ask us for access to, or correction of, the personal information we hold about you, or make a complaint, by contacting our Privacy Officer at [venue email], [venue phone], [venue postal address]. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
