For general enquiries, support questions, or industry partnerships, reach out using the form below. We typically respond within 24 hours.
A ComplyIQ team member will reach out within one business day to confirm your venue details, schedule a 30-minute walkthrough, and tailor the demo to what matters for your operation — whether that is a single pub, an RSL, a leagues club, or a multi-venue group.
The walkthrough covers live patron risk profiles, payout controls and cash limits, suspicious matter report workflow, the group-level oversight view for multi-venue operators, and the built-in staff training modules. You will see the same platform your compliance officer would use on day one.
If you operate several venues — for example, a club group, a hotel group, or a leagues club federation — we handle group-level rollouts differently to single-venue implementations. Group setups include hierarchical roles, settings inheritance, and group-wide reporting that your board and compliance officer can use across the estate. Mention the group scope when you reach out and we will bring a senior team member to the demo.
ComplyIQ support is staffed by an Australian team who understand AUSTRAC, L&GNSW, VGCCC, OLGR, and CBS by name. Support is available by email and by phone during Australian business hours, with priority response for live compliance questions — for example, questions about a suspicious matter report you are in the middle of filing, or a patron interaction that needs an escalation decision.
Our target response times are one hour for priority compliance questions, four hours for standard support queries, and same-day for platform configuration requests. Enterprise and group customers receive a nominated success manager who joins your compliance officer’s regular cadence.
For an overview of how ComplyIQ approaches compliance end-to-end, see the pillar guides on AML/CTF compliance for pubs and clubs and AML compliance software.
